Claims Process
A fact find of your situation will be evaluated, if you have a potential claim we will forward our client agreement, terms of business along with any necessary authority forms.
On receipt of your client agreement and any available documents, your case will be assessed.
Any letters of authority which you grant us will be used to request information from third parties to assist your claim.
In the event that your case requires the intervention / assistance of our legal associates their client agreement would supersede our own with any fee payable to them.
Once sufficient information is received your claims processing will be underway. Depending on route to action, cases can take approximately 6-18 months to be concluded.
Within the claims period the team will always be available to talk your case through along with any regular updates you will receive on the progress of your claim.
Once your case has been upheld your compensation may be received via different routes depending on how it was eventually submitted (examples below).