FREQUENTLY ASKED QUESTIONS
HOW MUCH WILL IT COST TO PROCESS MY COMPLAINT?
We charge NO UPFRONT FEES at all. If we do not win your claim or find no evidence you were sold PPI, we make no charge whatsoever.
Once we win your claim our fee will be 20% + VAT of the value of your refund.
WHAT IF I DON’T HAVE THE PAPERWORK ANYMORE?
Don’t worry. Most people don’t keep paperwork. So long as you provide us with your lender’s name, we will do the rest. If you have any account numbers let us know as this may assist the lender in locating your data.
WHAT IF I CAN’T REMEMBER MY LENDERS?
We have teamed up with Credit expert.co.uk where you can create a free account and get a complete credit report on yourself. This could help you identify lenders and all the financial products you have had in the past.
WHAT INFORMATION WILL YOU NEED TO INVESTIGATE/PROCESS MY COMPLAINT?
First of all, we need to find out if you were sold PPI. We will carry out our own checks and gather this information when you return the pack. If you have any paperwork you think might help us don’t forget to send us a copy. Any statements, loan agreements, account numbers etc will assist in speeding matters along.
HOW LONG WILL MY CLAIM TAKE?
Once your claim has been submitted, your lender will have 8 weeks in which to consider the complaint and carry out their internal investigations. We aim to reach settlement on every complaint within this period, however if your lender exceeds this timescale your case may be referred to the Financial Ombudsman Service (FOS). We would, in all cases, discuss this with you as an alternative course of action, should we feel it necessary.
WHAT IF MY LENDER DISAGREES THAT THE PPI POLICY WAS MIS-SOLD?
We take great care to ensure that we are satisfied that your policy WAS mis-sold before we submit your complaint to your lender. If your lender fails to acknowledge the mis-selling of the PPI, we can refer the complaint to the Financial Ombudsman Service (F.O.S.) for their adjudication. This service is free of charge. Most of our complaints are settled without the intervention of the “F.O.S.”.
WILL THIS AFFECT MY CREDIT RATING OR MY RELATIONSHIP WITH MY LENDER?
NO, a complaint against mis-selling of PPI has no effect on your credit file, and will not affect any relationship with your lender.
CAN I STILL CLAIM AGAINST A LENDER THAT IS ‘IN DEFAULT’?
Yes. You may still be entitled to a refund. Several lenders (including Welcome Finance, London and Scottish, and Picture Home loans) have entered into default, which means that they are no longer lending money, and, due to their insolvency, are financially unable to meet the costs of meeting claims for mis-sold PPI. Claims against lenders in default must be processed by the Financial Services Compensation Scheme (FSCS), and we are more than happy to deal with your claim on your behalf via this route.
HOW DO I START MY CLAIM?
Simple. Just call one of our advisers on 01707 649665.
Or complete the “Request a call-back” box on our Home page and we’ll contact you to discuss your claim further.